FAQs

FAQ's

You can expect our Home Care Attendants to be a round-the-clock support system for your loved one who will do all the tasks with utmost empathy and sensitivity to the patient’s needs. Your loved one will never feel helpless or dependent when our Attendant is there by his or her side.

Moreover, you can expect the caregiver to be punctual, and not take leaves without prior discussion with you or with us.

Care 24 nursing attendants at home will gently stand by your loved ones helping them and providing them support in all forms. Since the patient will be given the undivided attention of a highly trained and professional Care24 Attendant, you can be assured that you or your loved one will receive world-class care right at home.

Apart from providing the service, the company has to go through financial transactions to ensure that money is collected from the customer and is forwarded to the CGs on time.

We are charging it as it is being done for Customer’s benefit. Timely payments to CG ensure that CGs don’t have to worry about his salary and they can focus on patient’s care primarily.

Care24’s trained nurses for home care provide high-quality home care nursing services for hospital-like care at home. Whether you are looking for simple support in doing everyday tasks when recovering or need complex care that can be daunting for family members to undertake. Our nurses are highly trained medical professionals capable of providing hospital-like care in the comfort of your own home.

We understand that every request for Nursing Care is unique and our Nurses are qualified to assess the situation to identify the care needs of the patient. We offer day-time support, overnight over-night support, and 24-hour home nursing services. We also provide on-demand nurse home care interventions for patients who need this expertise.

Every Care24 Nurses for home care is the perfect combination of an expert medical professional and a Holistic Care-Giver, with the expertise to bridge the gap between the doctor, patient, and family –members.

Our nurses are experienced in providing a complete range of nursing care specializations:

Taking medicines on time, monitoring blood pressure and other vitals, and fixing a diet plan

Oral and personal hygiene, feeding and bathroom assistance, or assistance with mobility

Caring and dressing wounds, handling IV infusions and other medical equipment, emptying catheter bags, colostomy bags and bedpans.

Caregiver’s regular payments are one of their primary concern. We ensure that it is done in timely manner, so that Caregiver is free from such worries so they turn up day in day out to do look after the patient.

Payment Gateways and banks charge us for all the transactions. Also there is huge effort (directly and indirectly financial) involved in collection money from the customer and regularly pay the providers.

.As a policy till date, company has waived off these charges to customer, but now we will start applying this processing fee to customers to enable us function well and serve the customer better.

No. All the previously settled payments will not be considered under this. This will apply to invoices generated on and after 13th May, 2019

All Care 24 Home Care Attendants are certified caregivers and are selected after several rounds of screening processes including undergoing thorough background verification, before undergoing an intensive training program.

Not only do our nursing attendants at home have the requisite qualifications, but they also need to have at least two years of caregiving experience before going through our training and onboarding program.

You are guaranteed to find a marked difference in the behaviour, empathy and sensitivity of Care 24 Attendants as compared to other ward boys, aayas and caretakers.

There are times when constant care and attention is required at home for your loved ones. There are several instances when all you need is a helping hand at home for taking care of daily needs of your elderly parents or a loved one suffering from chronic illness; this is where having a health caretaker at home can be so helpful.

We teach our non-medical attendants to empathize with the condition of the patient and be sensitive to their needs. Not only do they help the patient with mobility, personal care, toileting and meals but our in-home patient attendants also act as companions to them. Having a health caretaker at home also means you get support services like cleaning dishes, washing patient’s clothes, maintaining patient’s room and supplies as per need.

Caring for the elderly or for patients recovering from illness is not an easy task. We take special care to ensure that your loved one is comfortable with the home patient attendant provided by us, through a data-driven process of matching your requirements with the attendant’s capabilities. You get a non-medical attendant who is just the right fit for your loved one. In unlikely event that the caregiver assigned to you does not suit your needs, we will strive to find you a replacement till we get the right fit.

With the rise of nuclear families, couples where both partners work and follow fast paced lifestyle, you might find yourself unable to give the full attention and care that your elderly parents or loved one recovering from illness might need; this is when it’s best to have a health caretaker at home.

In such cases, it is best for the patient to receive the help of experts like us who can provide home patient attendants and caregivers for the daily activities needed for patient care at your home.

We believe that recovery from illness require both physical and mental well-being. Hence, it is best for your elderly parents or loved ones that they recuperate in the warmth and loving atmosphere of home.

Just opt to have a caretaker at home and leave the stress and worry of taking constant care of your loved one in our professional hands, this will mean you can spend more quality time with the patient or your loved one, and be able to focus on what’s most important to you.