Frequently Asked Questions

Q. What is Home Health Care?

Increasing numbers of patients need continuing professional medical services when they return home. Professional home health care services includes a broad range of care and support services for those who are recovering from a hospital stay, who are disabled, chronically- or terminally-ill, and need medical, nursing, social, or therapeutic treatment and/or assistance with the essential activities of daily living. Home health care services are typically provided by medical professionals like Attendants, Nurses, Physiotherapists, Doctors etc. at the comfort of the patients' home

Q. How can I know that the person coming into my home is trustworthy?

At Care24, you can be sure that every member of your team – whether nurse, attendant, physiotherapist and others – is highly trained, trustworthy and professional. Every member of our team is fully screened & verified. They offer a level of skill that comes only with experience, and the compassion that comes with true caring.

Q. How are your Nurses and Physios qualified?

The quality of care provided by our caregivers depends on their knowledge and experience. So we at Care24 ensure 100% staff selection is done based on their qualification & experience. Our nurses are qualified with ANM, GNM or BSC and have field experience of at least 3-4 years working in reputed hospitals or nursing homes. Our Physiotherapists are qualified with a degree in BPT or MPT and have experience of close to 4 years in either reputed hospitals or freelancing

Q. Are you offering services outside Mumbai ?

Our presence is only in Mumbai as of now.

Q. Do you provide any other services apart from Physiotherapy,Attendant and Nursing?

Currently our market share in home healthcare services like Physiotherapy, Attendant & Nursing is more than our competitors'. Apart from these services we also provide Nutritional packages to help our customers meet their weight and skin related goals. We also provide assistance in procuring any type and category of medical equipment.

Q. Do you provide telemedicine?

Care24 does not provide telemedicine

Q. To whom do I pay for the services and how do I pay?

As a customer you will be paying for your services to the company only.We accept payments, online or in cash or cheque. Your invoices will be generated on a weekly basis till your services are active. Along with your first invoice we will be sending you an online payment link that you will use to make payment

Q. How soon can I receive a caretaker after requesting for one?

Once you have placed a request with the health advisor at our contact centre, we will allocate a caregiver for you within 2 hours. You will receive the caregiver's name and contact details once allocated. You will receive a call from us in two hours if we are unable to allocate a caregiver for you.